Refund policy

Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact support@thematchingshop.com to check if changes or cancellation are possible, and provide the reason you wish to cancel.

My item is damaged / incorrect, what do I do?

Please contact us for any items that arrived damaged, defective or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Can I return my purchase?

All of our products are made to order, meaning that ONLY AFTER the order has been placed do we print the design onto the shirt. For this reason, we’re unable to offer a refund for orders.

However, we understand that mistakes can happen! To help offset the cost, we’re happy to offer a one-time 50% discount code toward a replacement order. This allows us to cover part of the production costs while still supporting our customers when issues arise.

We always recommend double-checking the product, size charts and design selections before checking out to ensure everything is perfect.

My item looks different to the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments. Please contact support@thematchingshop.com to see if we are able to provide any additional support before placing a new order. 

Return Address - once you have received confirmation from support@thematchingshop.com

USA: Suite #5347, 2390 Peace Portal Drive, Blaine, WA, 98230, USA.